Our Privacy Policy

//Our Privacy Policy
Our Privacy Policy2018-09-05T01:34:35+00:00

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website and our Customer Relationship Management software (referred to together as “Site” in this Privacy Policy). In this Privacy Policy we, us or our means International Conferences & Events Pty Ltd, ABN 55 055 668 963 (ICE Australia), including ICE Australia in the course of providing conference organisation services to our third party clients.

Personal Information

The types of personal information or personal data we may collect about you include:

  • your name, your contact details and your demographic information, such as postcode;
  • your biography;
  • details of your organisation and your job title;
  • your industry;
  • images of you;
  • sensitive information as set out below;
  • your preferences and/or opinions;
  • information you provide to us through surveys you can choose to participate in;
  • additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
  • any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

Collection and Use of Personal Information

We may collect, hold, use and disclose personal information for the following purposes:

If you are a delegate or a speaker

  • your name and your contact details: We need your name and your contact details to register you as a delegate of an event you have bought a ticket for or expressed interest in. We also use your contact details to send you updates regarding the event you are attending, to notify you of upcoming events and to provide you with information we think might be relevant or of interest to you. Where you consent, we may also share your contact details with other event delegates and partners of the event;
  • your biography, images of you and organisation details: We use these details to create a profile for you. Where you consent, we may also share these details with other event delegates and partners of an event. For speakers, your biography and images will be available on our Site. Photographs may be taken of you during our events which will then be used by us or our partners for publicity and promotional purposes. We may also use this information to tailor information to you, so that it is relevant for your particular industry, specialty or employment area;
  • your preferences and opinions: We ask for your preferences and opinions to be able to tailor information for you. We also ask for your preferences so we can tailor our event to you, to the extent possible. For example, where we provide catering, we may ask for your catering preferences so we can ensure our refreshments meet your needs;

If you are representative of a partner or an exhibitor

  • your name, your contact details and details about your business: If you are an exhibitor, we collect your contact details and details about your business so we can register you for an event and inform people about your business, such as in marketing material advertising an event. We will also use your contact details to let you know if an event is coming up that you may be interested in;

Individuals generally

  • information you provide us through customer surveys or feedback: We constantly strive to improve our services. Where you provide us with information through surveys or feedback generally, we’ll use this information to improve our service; and
  • other uses of information: We also use information for internal record keeping and administrative purposes, for analytics, conference research and business development, including to operate and improve our Site, associated applications and associated social media platforms and to comply with our legal obligations.

Disclosure of personal information to third parties

We may disclose personal information to:

  • partners of our conferences;
  • where you opt-in, accommodation partners such as hotels, conference venues, providers of activities which form part of our conferences for the purpose of assistance with booking accommodation and other activities for a conference;
  • third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, ticketing providers, data storage, web-hosting and server providers, professional advisors and payment systems operators;
  • our employees, contractors and/or related entities who are responsible for assisting with the organisation of a conference;
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred as part of the process of preparing to sell or selling any part of ICE Australia;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you for the purposes of a conference. This may include parties located, or that store data, outside of Australia including in the United States; and
  • third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia, including in the United States.

You acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.

How We Treat Personal Information that is also Sensitive Information

We will not collect sensitive information about you without first obtaining your consent. We may collect your health information (where you might need special accommodation at a conference venue), your dietary requirements (to ensure conference venues cater adequately for you) and details on whether you are a member of a professional association (to offer you discounted conference tickets or other promotional offers).

Provided you consent, your sensitive information may only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected.

Sensitive information may also be used or disclosed if required or authorised by law.

Your Rights and Controlling your Personal Information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. If you are under 16 years of age, you must have; and warrant to the extent permitted by law to us that you have, your parent or legal guardian’s permission to access and use the Site and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or your ability to attend a conference we organise.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below (or you can unsubscribe). If you ask us to restrict how we process your personal information, we will let you know how the restriction affects your use of our Site or products and services.

Access: You may request details and/or a copy of the personal information that we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the Office of the Australian Information Commissioner if you wish to make a complaint.

Storage and Security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures such as the pseudonymisation and encryption of personal information, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.


We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We use the following cookies:

  • Strictly necessary cookies: These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies: These are cookies that allow us to recognise and count the number of visitors to our Site and to see how visitors move around our Site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies: These are used to recognise you when you return to our Site. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Purpose
_ga/_gid /_gat These cookies are used by our Google Analytics account to track customer traffic through the website to help us understand how our website is being used by our customers.
Collection This cookie is used to send data to Google Analytics about your device and behaviour. This cookie monitors your behaviour across devices and marketing channels.
Ads/ga-audiences This cookie is used by Google AdWords to re-engage visitors.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/  or any other URL Google may use from time to time.

Links to Other Websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.


We may, at any time and at our discretion, vary this Privacy Policy. We will notify you if we amend this Privacy Policy, by publishing varied terms on the Site. The Privacy Policy is effective from this time. We recommend you regularly check our Site for any updates and carefully read the Privacy Policy in effect to ensure you understand and agree to it.

For any questions or notices, please contact us at:

International Conferences & Events Pty Ltd
ABN 55 055 668 963
183 Albion Street
Surry Hills NSW 2010